AI Agents & Automation
Contact-Center AI Architecture 2026: Voice, Tools and Verified Handoffs
Design production voice AI with current SIP and Media Streams options, latency budgets, safe tools, verified handoffs and practical release tests.
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Production guidance for AI agents, workflow automation, orchestration, voice AI, RAG, and operational systems that move beyond demos.
Design production voice AI with current SIP and Media Streams options, latency budgets, safe tools, verified handoffs and practical release tests.
Design an accounts-receivable workflow that checks live invoice status, handles disputes and prevents duplicate reminders.
A practical Shopify agent design using API 2026-10, cost-aware GraphQL scheduling, verified webhooks and idempotent financial actions.
Design image-assisted returns triage with evidence quality, product context, human escalation and Shopify return-state controls.
Design reliable agent actions with server-side policy, typed tools, durable commands, idempotency and read-back evidence.
A Shopify return-agent architecture separating eligibility, return records and financial refunds, with safe retries and actual state verification.
Design supplier-invoice processing with validated extraction, matching, duplicate checks, segregation of duties and recovery.
Build a practical no-code pipeline with validated outputs, approval gates, retries, idempotency and honest workflow costs.
Compare agent runtimes, automation builders and business platforms with a practical pilot and procurement checklist.
Design production agents with scoped tools, durable state, injection defenses, meaningful evaluations and observable recovery.
134 pages: frameworks, use cases, governance, ROI, and a 90-day execution plan.
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